We’re here to help.
Questions about an order, a product, shipping, or a return? Email is the fastest way to reach us. We aim to reply within one business day.
Support hours
Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed weekends and federal holidays.
Response time
We aim to reply within one business day. Messages sent outside support hours are answered the next business day.
Business identity
Dervani Crest LLC
United States
Order help
Include your order number, the item or items you are asking about, and a short description of the issue. Photos help if something arrived damaged or incorrect.
Returns
Most unused items can be returned within 30 days. Read the Refund and Returns Policy before writing so we can resolve it on the first reply.
Shipping
Orders ship from the United States. For timelines, tracking and delivery questions, see the Shipping Policy.
Before you write
Including these details helps us resolve your issue on the first reply:
- Your order number from the confirmation email
- The item or items you are asking about
- A short description of the issue
- Photos, if the item arrived damaged or incorrect
Send a note.
We’ll take it from there.
Email is the fastest route to a real answer. We read every message.