Effective date: October 23, 2026

Dervani Crest LLC (“Dervani Crest LLC,” “we,” “us,” or “our”) operates dervanicrestllc.shop (the “Site”) and sells practical everyday goods for the kitchen, home, office, pet, and travel. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights available to you.

By using the Site or placing an order, you acknowledge the practices described in this policy.

Information We Collect

Information you provide directly

  • Order information: name, billing and shipping address, email address, phone number if you provide one, and order contents.
  • Account information: if you create an account, your name, email address, username, and password (stored in hashed form).
  • Communications: the content of emails, messages, and support requests you send us, including any photos or order numbers you attach.
  • Reviews and feedback: any product reviews, ratings, or comments you choose to submit.

Payment information

We do not store full payment card numbers on our servers. Payments are processed by third-party payment processors, which collect and handle your card or payment account details directly. We receive limited information from them, such as the payment method type, the last four digits of a card, and whether the payment succeeded.

Device and usage information

When you browse the Site, we and our service providers may automatically collect:

  • IP address and approximate location derived from it
  • Browser type, device type, operating system, and screen size
  • Pages viewed, products viewed, referring URLs, and exit pages
  • Search terms used on the Site
  • Date and time of visits and interactions

Cookies and similar technologies

We use cookies, pixels, and similar technologies to keep your cart and session working, remember your preferences, measure Site performance, and understand how visitors use the Site. See “Cookies and Analytics” below for more detail and for how to control them.

How We Use Your Information

  • Fulfilling orders: processing payments, packing and shipping orders, sending order confirmations, shipping confirmations, and delivery updates.
  • Customer support: responding to questions, handling returns and refunds, and resolving disputes.
  • Account operation: creating and maintaining your account, order history, and preferences.
  • Site operation and improvement: maintaining security, preventing fraud and abuse, troubleshooting, analyzing usage, and improving our product selection and Site experience.
  • Marketing: sending promotional emails or abandoned-cart reminders where permitted by law. You can opt out of marketing emails at any time using the unsubscribe link in any such email.
  • Legal compliance: meeting tax, accounting, consumer protection, and other legal obligations, and enforcing our Terms of Service.

How We Share Information

We do not sell your personal information. We share information only with service providers and in the limited circumstances described below:

  • Payment processors: to authorize and capture payments, issue refunds, and screen for fraud.
  • Shipping carriers and fulfillment providers: name, address, and order details needed to deliver your order.
  • E-commerce platform and hosting: our store runs on WooCommerce and WordPress, hosted by a third-party hosting provider that stores order and account data on our behalf.
  • Analytics and advertising providers: aggregated or device-level information to measure Site traffic and, where applicable, to measure advertising performance.
  • Email and communication providers: to deliver transactional and marketing emails.
  • Professional advisers: accountants, auditors, and lawyers where necessary.
  • Legal and safety: when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, property, or the safety of our customers or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

Service providers are permitted to use your information only to perform services for us and are not authorized to use it for their own marketing.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy:

  • Order and transaction records: retained for as long as required for tax, accounting, warranty, and dispute-resolution purposes, typically several years.
  • Account information: retained while your account is active and for a reasonable period afterward.
  • Support communications: retained for a reasonable period so we can reference past issues.
  • Usage and analytics data: retained in aggregated or de-identified form, or for a limited period.

When information is no longer needed, we delete it or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted connections (HTTPS), access controls, and limiting access to employees and contractors who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for your account and contact us promptly if you suspect unauthorized activity.

Cookies and Analytics

Cookies are small text files placed on your device. We use:

  • Strictly necessary cookies: required for the cart, checkout, login, and security functions. The Site may not work properly without them.
  • Preference cookies: remember settings such as currency or language where available.
  • Analytics cookies: help us understand traffic and how visitors use the Site.
  • Marketing cookies: where applicable, help measure advertising performance.

You can control or delete cookies through your browser settings. Blocking all cookies may prevent checkout and account features from working. Where required by law, we will ask for consent before setting non-essential cookies.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information, subject to legal retention requirements.
  • Opt out of marketing emails and, where applicable, of certain sharing for advertising.
  • Obtain a copy of your information in a portable format.
  • Not be discriminated against for exercising your privacy rights.

To make a request, email support@dervanicrestllc.shop with the subject line “Privacy Request.” We may need to verify your identity before acting, typically by confirming details of a recent order or your account email. We will respond within the time required by applicable law.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to know the categories and specific pieces of personal information we have collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it. You also have the right to request deletion and correction, and to opt out of the “sale” or “sharing” of personal information as those terms are defined under California law.

Dervani Crest LLC does not sell personal information. We do not sell personal information of consumers, including consumers under 16 years of age. To exercise your California rights, email support@dervanicrestllc.shop. You may designate an authorized agent to submit a request on your behalf, subject to verification.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-Party Links

The Site may link to third-party websites or services, such as payment providers or carriers. We are not responsible for their privacy practices, and we encourage you to review their policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes will apply prospectively, and where required we will provide additional notice.

Contact Us

Questions about this Privacy Policy or our data practices can be sent to:

Dervani Crest LLC
United States
Email: support@dervanicrestllc.shop

Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We aim to reply within 1 business day.