Frequently Asked Questions

Below are answers to the questions we receive most often about ordering from dervanicrestllc.shop. If your question is not covered here, email us at support@dervanicrestllc.shop.

Shipping

How long will my order take to arrive?

Orders are typically processed within 1–3 business days. After dispatch, standard transit time is usually 3–7 business days. Total delivery time is processing plus transit, so most orders arrive within roughly 4–10 business days. These are estimates, not guaranteed dates.

Do you offer free shipping?

Yes. Free shipping is available on orders over $49 before tax, after any discounts, where the free shipping option appears at checkout. Orders below $49 are charged the shipping rate calculated at checkout.

How do I track my order?

When your order ships, we send a shipping confirmation email with a tracking number and a link to the carrier’s tracking page. Tracking can take 24–48 hours to update after the label is created. If you do not receive a shipping confirmation within the expected processing window, check your spam folder and then contact us with your order number.

Do you ship outside the United States?

No. We currently ship only within the United States and do not offer international shipping. Orders with a shipping address outside the United States will be cancelled and refunded.

What if my package is lost or delayed?

Contact us with your order number and we will open an investigation with the carrier. Depending on the outcome, we may reship the order or issue a refund. Carrier investigations can take several business days. If tracking shows the package as delivered but you did not receive it, contact us within 7 days of the delivery scan.

Returns and Refunds

What is your return policy?

You may request a return within 30 days of delivery. Items must be unused and in their original packaging, with proof of purchase. Some items cannot be returned, including perishable goods, personalized items, hygiene products and opened consumables, final sale items, and gift cards. See our Refund and Returns Policy for full details.

How do I start a return?

Email support@dervanicrestllc.shop with the subject “Return Request” and include your order number, the item you want to return, and the reason. We will reply with return instructions and the return address. Please do not ship the item back before receiving our instructions.

When will I get my refund, and who pays return shipping?

Once we receive and inspect your return, approved refunds are typically issued within 5–10 business days. Refunds go to the original payment method, and your bank or card issuer may take additional time to post the credit. Unless the item arrived damaged, defective, or incorrect, the buyer pays return shipping; if the return is due to our error, we cover the reasonable cost of return shipping.

What if my item arrived damaged or wrong?

Contact us within 7 days of delivery with your order number and clear photos of the item, its packaging, and the shipping label or box. We will arrange a replacement, a refund, or another reasonable resolution. Please keep the item and packaging until the issue is resolved.

Orders and Payment

Can I change or cancel my order?

Email us as soon as possible with your order number. We will do our best to change or cancel the order before it ships, but orders already packed or handed to the carrier cannot be cancelled. In that case you may use the return process after delivery.

What payment methods do you accept?

Available payment methods are shown at checkout and may include major credit and debit cards and other supported payment services. The options displayed for your order are the ones you can use.

Is checkout secure?

Yes. The Site uses HTTPS encryption, and payments are handled by third-party payment processors. We do not store full payment card numbers on our servers.